NERA SOLUTIONS LTD (The Seller or NERA here) operates exclusively as a wholesaler, it does not sell directly to the General Public. It does not deal with Consumer Sales. All sales are to the Trade. By placing an order with Nera Solutions Ltd you are confirming that you are in business and purchasing the goods for the purpose of that business and not for personal use. All products sold on this website are intended for those qualified in the beauty and aesthetics trade and are for sale on a trade only basis.

Goods are sold on the understanding that they will be used for their intended purpose. No responsibility will be accepted by NERA SOLUTIONS LTD, for trained or untrained personnel without qualified supervision using or mis-using equipment supplied by The Seller.

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Sales Terms and Conditions

Unless there is an agreement in place between NERA and Customer, this Agreement, including associated warranty statements, license agreements, and any applicable attachments, is the sole and complete agreement between Customer and NERA regarding the Products or Services purchased hereunder. Any additional or different terms in any order or communication from Customer shall not be binding on NERA unless signed by an authorized representative of NERA.

Customer accepts the terms of this Agreement by clicking to accept these terms when ordering online or, when ordering by any other means, by opening the package containing the product. A Product or Service becomes subject to this Agreement when NERA accepts Customer’s order by shipping the Product or making the Product available to Customer; or providing the Service. Confirmation of receipt of Customer’s order shall not mean NERA has accepted Customer’s order.

1. Definitions

1.1 Product shall mean any products are sold in NERA’s website under this Agreement. `Products` include analysis devices and other aesthetic devices and also cosmetics and also consumables.

1.2 Service is the performance of a task; provision of advice or assistance; or access to a resource such as access to an information data base that NERA makes available to Customer.

2. Prices, Payment, and Errors

2.1 Except for credit or debit card transactions, or if not paid in advance of shipment, payment is due upon receipt of invoice. Any amounts not received by NERA within thirty (30) days of receipt of invoice shall be overdue. Customer shall pay a late payment fee of the lesser of one and one half (5%) percent per month or the maximum rate permitted by law on the undisputed overdue balance of the invoice amount.

2.2 If NERA makes an error in pricing information and/or a typographic error, NERA may nevertheless refuse or cancel an order placed for a Product or Service quoted at such price or described in error, even if NERA has confirmed the receipt of Customer’s order or charged Customer’s credit or debit card. If NERA has charged Customer’s credit or debit card, NERA will issue a credit to Customer’s credit or debit card account in the amount of the charge.

2.3 Orders from the European Union countries shall be shipped and invoiced through Nera's sister company based in Germany. Nera will accept online payments on behalf of Essi Europe GmbH and Essi Europe GmbH shall ship the order and invoice to the client. If the Customer is a business with VAT number in European Union and these goods are sent to another EU country other than Germany, there won't be an extra VAT payment such as customs duty etc. addition to what the Customer has paid.

3. Returns

If NERA ships the wrong Product or makes an error in configuration of the Product ordered, Customer may return or exchange a Product in its original package to NERA for a full refund. Customer may only return the entire Product or all such Products for a refund. Returns allowed for any other reason will be subject to a restocking fee in the amount of 10% of the price paid and return shipping and handling fees. For purchases from www.nerasolutions.co.uk or direct purchases, all requests for returns must be submitted within 14 calendar days from the date of invoice. In order to return a Product, Customer must contact NERA to obtain an RMA (Return Merchandise Authorization). Any authorized return must include the Product and all accessories in their original packaging, along with all documentation (i.e. invoice, RMA and original shipping label). It must be received at the NERA within ten (10) calendar days of issuance of the RMA. Returns on any other basis may be refused by NERA. Customer assumes risk of loss and damage for Products returned without an RMA. Upon receipt of your returned Product, NERA will issue a credit or refund of the purchase price paid, less return shipping and handling fees and any applicable restocking fees.

Skincare Products - Please note, in the interests of hygiene and consumer safety, we are unable to accept returns where the packaging is unsealed.

4. Warranties

4.1 Electronic products in NERA are warranted to be in good working order during the period of warranty. The period of warranty is 12 months.

The Warranty will not apply if you have not used, stored or handled the product properly; or have not followed our instructions in the product manual, or those of the manufacturer;

(a) or because of damage or defect due to willful neglect or negligence by anyone other than us;

(b) to loss of quality, degradation of performance or actual damage that results from the use of spare parts or other replaceable items (such as consumables) that are neither made nor recommended by PP;

(c) to a loss of quality, degradation of performance or damage that results from the installation of, damage to, or modification to the Product and/or Software by someone else other than our representatives or because of damage that results from changes required by you or a Third Party;

(d) to damage that results from your connection of other fittings or accessories to the Product which we have not approved or your connection of other equipment or software not approved by us;

(e) because of external causes outside our control which shall include accident, fire disaster or burglary;

(f) because of faults caused by shock or fall, sand, dust, dirt, damp or corrosion, leaky batteries, repair or cleaning by unauthorized personnel.

5. General

5.1 Customer Information. NERA and its affiliates may store, use and process contact information and other information about Customer, including name, phone numbers, addresses, and e-mail addresses, necessary to perform under this Agreement, including but not limited to warranty service. Such information will be processed and used in connection with this Agreement and the Products or Services. It may be transferred by NERA to any country where NERA does business; and may be provided to entities acting on NERA’s behalf in relation to this Agreement and the Products or Services. NERA may also disclose such information where required by law.

5.2 Governing Law. This Agreement and all orders issued hereunder shall be governed by the laws of England, without regard to its conflict of law principles. Neither party may bring an action arising out of or related to this Sales Agreement more than two (2) years after the cause of action arose.

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